By accepting this quote, booking services, or making payment, you agree to the following:
50% of the quoted amount is payable in advance to secure the booking
A minimum of 24 hours’ notice is required to cancel or reschedule non-emergency bookings
Cancellations made with less than 24 hours’ notice may incur charges
For emergency or same-day services, you request immediate performance and agree that:
You are responsible for providing safe access and protecting surrounding areas, fixtures, and belongings before work starts. We are not liable for damage to unprotected areas.
Leak investigation may require removal of surfaces. Making good or reinstatement is not included unless agreed in writing. Charges apply even if the leak is not located.
Labour, call-out, and diagnostic charges are non-refundable once work has commenced. Parts are non-returnable unless faulty.
Acceptance may be confirmed by signature, verbal approval, or payment.
England and Wales
Introduction
Welcome to Onsite Contractors and Plumbing Ltd (“Company”, “we”, “our”, “us”)!
These Terms of Service (“Terms”, “Terms of Service”) govern your use of our website located at https://onsitecontractorsandplumbingltd.com/ (together or individually “Service”) operated by Onsite Contractors and Plumbing Ltd.
Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard, and disclose information that results from your use of our web pages.
Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood these Agreements and agree to be bound by them.
If you do not agree with (or cannot comply with) these Agreements, you may not use the Service. However, please let us know by emailing armand.engineer.ads@gmail.com so we can try to find a solution. These Terms apply to all visitors, users, and others who wish to access or use the Service.
Communications
By using our Service, you agree to subscribe to newsletters, marketing or promotional materials, and other information we may send. However, you may opt out of receiving any or all of these communications from us by following the unsubscribe link or by emailing armand.engineer.ads@gmail.com.
Purchases
If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase, including but not limited to your credit or debit card number, the expiration date of your card, your billing address, and your shipping information.
You represent and warrant that:
(i) You have the legal right to use any card(s) or other payment method(s) in connection with any Purchase.
(ii) The information you supply to us is true, correct, and complete.
We may employ third-party services to facilitate payment and the completion of Purchases. By submitting your information, you grant us the right to provide this information to these third parties, subject to our Privacy Policy.
We reserve the right to refuse or cancel your order at any time for reasons including but not limited to:
We also reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.
Contests, Sweepstakes, and Promotions
Any contests, sweepstakes, or other promotions (collectively, “Promotions”) made available through the Service may be governed by rules that are separate from these Terms of Service. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms of Service, the Promotion rules will apply.
Refunds
We issue refunds for contracts within 7 days of the original purchase.
Content
Content found on or through this Service is the property of Onsite Contractors and Plumbing Ltd or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use such content, whether in whole or in part, for commercial purposes or personal gain, without express prior written permission from us.
Prohibited Uses
You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service:
Additionally, you agree not to:
Analytics
We may use third-party service providers to monitor and analyze the use of our Service.
No Use By Minors
The Service is intended only for individuals at least 18 years old. By accessing or using the Service, you warrant and represent that you are at least 18 years of age. If you are not at least 18 years old, you are prohibited from using the Service.
Intellectual Property
The Service and its original content (excluding user-provided content), features, and functionality are and will remain the exclusive property of Onsite Contractors and Plumbing Ltd and its licensors. The Service is protected by copyright, trademark, and other laws.
Our trademarks may not be used in connection with any product or service without prior written consent.
Copyright Policy
We respect the intellectual property rights of others. If you believe that content posted on the Service infringes upon your copyright, please contact us at armand.engineer.ads@gmail.com with the subject line: “Copyright Infringement” and include a detailed description of the alleged infringement.
DMCA Notice and Procedure for Copyright Infringement Claims
To file a DMCA complaint, you must provide our Copyright Agent with the following information in writing:
Our Copyright Agent’s contact email: armand.engineer.ads@gmail.com
Error Reporting and Feedback
You may provide feedback, suggestions, or report errors directly at armand.engineer.ads@gmail.com. You agree that the Company may use this feedback without obligation or compensation.
Links to Other Websites
Our Service may contain links to third-party websites that are not owned or controlled by Onsite Contractors and Plumbing Ltd.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
Onsite Contractors and Plumbing Ltd. has been serving London for over 10 years.
We are a locally owned and operated business dedicated to customer satisfaction.
Over 70% of our work comes through referrals, reflecting the trust our customers place in us.
Whether you need plumbing, heating, or gas services, our experienced team is here to help.
Onsite Contractors and Plumbing Ltd. Registered office address: Apex House, 2nd Floor, Grand Arcade, London, England, N12 0EH, Company number : 09510946
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